Refunds and returns

Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Changing your mind

Singapore does not give a general cooling-off period for an ordinary online purchase. We offer our own 15 day change-of-mind policy from the date of purchase.

• The item must be unused and in its original packaging.
• You need the receipt, order confirmation or other proof of purchase from this website.
• You pay return postage and the original delivery charge is not refunded.

Faulty, damaged, incorrect or not as described

Contact us promptly with your order number. We will provide the remedy required for the circumstances and pay reasonable return postage where the item is faulty, damaged, incorrect or not as described.

Nothing in this policy limits rights for non-conforming goods under Singapore's Consumer Protection (Fair Trading) Act 2003, including repair or replacement and, where the Act provides, price reduction or rescission.

Cancelling before dispatch

You may cancel free of charge before dispatch. Orders are usually handled within 24 to 48 hours, so contact us as soon as possible.

Refund timing

We process an approved refund within 24 to 48 hours after the returned item arrives. Payment providers may take additional time to show it.

Third-party purchases

Items bought from another retailer must be returned through that retailer.

Start a return

Email theteam@bedlinen.asia before sending anything, so we can provide the correct return address.